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Verizon® Communications Sucks!

@vz_sucks
Frustrated with Verizon® Communications service? Seem to be banging your head against a desk when talking to Customer Service? Join the thousands of others in a public venting!
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Founded
1983
Address
1095 Avenue of the Americas, New York, NY, 10036
Chairman and CEO
Lowell McAdam
Total Compensation (2015)
$18.3m (SEC DEF 14A Filing)

 – About 4 months ago.

Verizon to buy Charter?! Lord help us! http://gizmodo.com/oh-god-verizon-wants-to-buy-charter-now-1791663627...

Verizon to buy Charter?! Lord help us! http://gizmodo.com/oh-god-verizon-wants-to-buy-charter-now-1791663627

 – About 6 months ago.

I don't even know why I signed up for a new contract with this company. First off I pay way too much for 2 phones and a basic data plan. I understand Verizon has decent coverage, but I can and will...

I don't even know why I signed up for a new contract with this company. First off I pay way too much for 2 phones and a basic data plan. I understand Verizon has decent coverage, but I can and will sacrifice some of the coverage to make my switch. I was super excited for the new Google phone to come out. I pre-ordered my phone on 10/18. Paid all of the fees and happily waited for my new phone. Let's fast forward to today 11/29. I have been given so much runaround by this company. It is unreal. Everyone I have spoken to just puts all of the blame solely on Google. That's great, so I am almost 40 days deep into not getting the phone I have already paid for, even paying for the new plan for the new phone that I don't have. Expected ETA on the phone went from 10/30 to 11/14 to 11/26 now it is stating 12/26. I'm confused here, how is this good service? Every phone call I have made it is always the same thing. "It is Google's fault, we are just the supplier." That is all fine and well and I do understand that, but absolutely no compensation? No offer to ship another phone for free. No "I'll just transfer the already paid taxes to your new phone", no nothing. So now I have paid for 2 phones, of which I have neither. I am paying on a service plan with said phone being paid for as well and there is absolutely nothing you can do for me because it is Google's fault. This is not good customer service, this is not even service. It is take my money and then hope and pray a phone shows up. Once I am done with this new service contract that I signed up for 2 months ago for the new phone that I don't have, I will be going somewhere else and I would advise everyone from here on out to drop Verizon. A simple act of customer service, like the Multi-Billion dollar company covering the overnight fee for me waiting almost 2 months for a phone that doesn't look to ship anytime soon, would have saved this review from being written. Not even an apology because like the supervisor said, she never apologized because it isn't their fault. Thanks Verizon, for making me realize I pay way too much for phones because the customer service or the intent to keep existing customers is not included in that bill.

 – About 6 months ago.

I was put on hold for 36 minutes and never got to speak to a representative. I had turned down the volume on my cell phone, but was still forced to listen to Verizon's endless promotions for their...

I was put on hold for 36 minutes and never got to speak to a representative. I had turned down the volume on my cell phone, but was still forced to listen to Verizon's endless promotions for their service. I would NOT advise signing up for Verizon - overpriced AND poor service!

 – About 6 months ago.

I bought a prepaid phone from this store. I was told I would have coverage. I already have a contract phone at the same address. The phone doesn't work. I have the receipts. They state the phone...

I bought a prepaid phone from this store. I was told I would have coverage. I already have a contract phone at the same address. The phone doesn't work. I have the receipts. They state the phone cannot be returned. I took the phone back to the store after being assured by Verizon my money would be refunded. I go to the store. The mgr refuses to wait on me. I ask her why she refuses to answer and waits on others. I call Verizon and speak to the rep who advised me to return to the store. She put me on hold for 2 hours and returns to the phone and states Verizon can't help me. It's a third party vendor. I called my bank to reverse charges. I am calling the BBB of NC to report fraud and the NCDOJ to investigate fraudulent activity.

 – About 6 months ago.

On November 22, my husband and I went to the Verizon store at Queens Mall in Elmhurst, NY, because his cell phone plan was going to expire on Thanksgiving Day (Nov. 24), and I wanted a phone too. This...

On November 22, my husband and I went to the Verizon store at Queens Mall in Elmhurst, NY, because his cell phone plan was going to expire on Thanksgiving Day (Nov. 24), and I wanted a phone too. This was going to be the first cell phone I ever owned and I was very excited! The salesperson told us that she had taken a "sneak peek" at the Black Friday sales and ASSURED us that there were no offers on iphones if we were to wait 2 more days. Since she had been so nice to us we decided to close the deal that day because we wanted her to receive a commission, and that was the only day she was there (no good deed goes unpunished!). My husband then traded in his iPhone 6 (16GB) for $300, and we both got iPhone 7's. Today, Verizon is offering a free iphone with trade in (for the 32 GB, I would have either taken that, or paid the difference) as well as a $200 credit for switching carriers (in my case, I was switching my number from a Vonage landline). Not only have we now lost over $400, the manager and the salesperson also promised me that my number was going to be ported in under an hour, and that they would personally make phone calls to speed up the process if it did not. It's been 3 days and I still have no phone. I tried reaching out to the sales representative, only to be told that she doesn't even work for Verizon Wireless and that there's nothing she can do regarding the fact that I have no phone. I then attempted to reach out to her manager, who neither apologized nor took any responsibility for lying to me. He added that there was no one else who could help me, because his superiors were "machines." Then he lied some more by saying that the promotion was 2 phones for 1! I then told him I was going to switch carriers and all I got was a very angry "OKAY! ". Thank you Verizon for ruining my trust in basic human decency. Hope karma catches up with you!

 – About 6 months ago.

I ordered cable t.v. internet and telephone. We agreed with 165.00 a month with free starz and free movie channel for 1 year, plus latino package. After installation I did not have free starz or free...

I ordered cable t.v. internet and telephone. We agreed with 165.00 a month with free starz and free movie channel for 1 year, plus latino package. After installation I did not have free starz or free movie channel. I called and after 40 minutes of useless recordings I finally talked with someone who said I had the wrong department and would transfer me which brought me back to same useless recordings. So 30 minutes later I reach a representative who says he will activate my starz and movies in about an hour. 1 hour later starz is activated but no movie channel. HBO is activated at charge and latino channel is deactivated. So I call back and 30 minutes later I reach someone and explain the situation and she tells me that the free starz and movie channel are no longer available and that my bill was recalculated and that my new monthly bill would be 205.00 per month but she would give me 5.00 off per month. Well we argued for awhile but she would not budge so I cancelled my service with them. They did not seem to care one bit.

 – About 6 months ago.

I sent Verizon and IPHONE 6 PLUS for trade in. It was originally valued at $650. Today I received an email stating that the power button on my iPhone does not work so they gave me $42.30 credit for...

I sent Verizon and IPHONE 6 PLUS for trade in. It was originally valued at $650. Today I received an email stating that the power button on my iPhone does not work so they gave me $42.30 credit for the phone??? How is an IPHONE 6 PLUS worth 42.30?? Can someone explain to me. First of all the phone was in perfect condition and even if it was not it was worth way more than what they offered me. I feel like I got robbed. I asked them if they can send me the phone back, answer was no. I asked them "there must be some mistake by the tech who checked my phone, can someone recheck the phone?" Answer was no. The person I spoke to was the lead supervisor from California. Her name was Yani, very rude and did not care about the situation I was put in at all. I am new to Verizon and already hate being part of it.

 – About 6 months ago.

I opened 3 phone lines that I wanted open for two months. After two months, I paid my balance and closed the accounts. A month later I was still being charged for that account, so I called in and...

I opened 3 phone lines that I wanted open for two months. After two months, I paid my balance and closed the accounts. A month later I was still being charged for that account, so I called in and tried explaining that I was being charged for accounts that I was not using. After being transferred numerous times, I finally got hold of a representative who understood what I was saying and waived some of the charges. After waiting on hold and speaking to many agents they finally waived all additional charges. It took me an hour and fifteen minutes. I am working mom with 10 kids and do not have time to spend an hour and fifteen minutes on the phone for a mistake Verizon made.

 – About 6 months ago.

I'm pretty stunned at how bad the Verizon customer service and chat services are. I recently switched banks and needed to switch my autopay account. I switched the account well ahead of the due date...

I'm pretty stunned at how bad the Verizon customer service and chat services are. I recently switched banks and needed to switch my autopay account. I switched the account well ahead of the due date in October. For some reason, the person who helped me do this over the phone didn't mention that I needed to pay the bill anyway because it would take a full month to autopay to kick in. When we realized that autopay had not happened in November we called customer service and their chat service asking them why and what we should do. They told us not to worry and that the full autopay service would roll over until December when it would all be paid. They removed a late payment (which was just nominal), and told us we were fine. Then today I got a text and phone call demanding payment again! When I called a different customer service representative said explained that the system did not work for 1 full month and said that we should pay the bill, which we did, and would happily have done the first month. This is a surreal experience given how easy it has been to switch every other service that we have where we use autopay.

 – About 6 months ago.

I have spent 2 hrs on phone with them and got no satisfaction. I was never informed of the fact they were dropping all saved voice mails. I was cut off twice from reps and supervisors that were to...

I have spent 2 hrs on phone with them and got no satisfaction. I was never informed of the fact they were dropping all saved voice mails. I was cut off twice from reps and supervisors that were to call me back never did. Their customer service is extremely poor. I am looking for a new provider who perhaps cares about their customers and opinions. I lost 4 emails from my young granddaughter from Mother's Day, Christmas and birthday calls when they were small. They made no effort to help at all and 2 reps told me it was possible to get the messages back and 2 supervisors said it couldn't be done. There is no consistency and no accuracy to their responses.

 – About 6 months ago.

I called Verizon to find out deals that they had as far as prepaid services was concerned. The rep I spoke with persuade me to come over to Verizon stating they had a deal going on. The LG K4 lite was...

I called Verizon to find out deals that they had as far as prepaid services was concerned. The rep I spoke with persuade me to come over to Verizon stating they had a deal going on. The LG K4 lite was discounted by 100.00. Folks don't be fool the phone was refurbished and could not activate. They pulled my cell phone number from Metro, shut my phone down, and the New phone was a defective and horrible phone. I went to the Verizon store and they couldn't solve the problem. So I went without communication or phone for four days and still is. Customer service was horrible and very very poor. How can one sell a product and does not know what product he sells. That is horrible for a big business as Verizon that been around for so long. They put me through hell. I couldn't receive or make any calls. VERIZON WIRELESS IS A HORRIBLE COMPANY TO HAVE AS A CARRIER FOR YOUR PHONE. They should be out of business. My phone still isn't turn on or activated. It's sad. DO NOT USE VERIZON FOR YOUR CARRIER AS A MOBILE PHONE COMPANY. THEY ARE HORRIBLE. Customer service needs to be train how to make their customers happy and come back. When you called they transfer you all over the place. No one knows their product. Close down all Verizon stores, they are horrible and outrageously expensive. I hate Verizon Wireless. Up till now I have no service. I will call channel 12 and complain. Verizon is a horrible company with bad customer service.

 – About 6 months ago.

Well, clearly with an average of a 1 star rating, my review is almost not needed, but I feel the need to express how terrible this company truly is when it comes to their clients. Almost a year ago,...

Well, clearly with an average of a 1 star rating, my review is almost not needed, but I feel the need to express how terrible this company truly is when it comes to their clients. Almost a year ago, after leaving Verizon for a lower cost option, I decided to sell my device back to them through the device recycling program. That is the WORST MISTAKE I EVER MADE. They had an option of either giving you money or getting a customer credit. Being that I was no longer a customer, I decided to choose the 2nd option and receive a $55 credit for a phone I paid over $200 for with renewal of contract - but I do understand these phones sadly de-value. So I send the phone in around February... and wait and wait and wait. I call back in around April. "Where's my money?" I call in and find out they issued me some kind of customer credit via email to use on Verizon items. So I tell them "no, you offered me money, I took it, I'd like my money please." After this ensues about a half hour argument which ends up involving a supervisor in which, after much arm twisting, they agree to 'make an exception' and send me a check. So I wait, and wait and wait and wait... Finally I call back in JULY. "Where's my money?" After again about a 20 minute explanation of my story the guy says "oh yes that's some other department - they didn't get the notes, I'm going to send it to them correctly this time - so happy to help you!". So I wait... and wait and wait and wait and wait... now it's November. I call again. Again I have to go through my whole story - and each time I do this they said 'no wait we gave you a credit... wait what?" and I have to explain the whole thing to them. I said at this point, I'd like to go into a store and pick up this check. So I get told that this woman will call the supervisor at the store and she will arrange that and call me back. I don't get a call back (surprise). Then I call in the next day and explain the whole story again when I get told 'yeah you can't pick up a check in the store sorry we told you that - you really have to talk to financial services'. Okay. I now call financial services and they tell me 'sorry we can't give you money, just a credit'. "Hi. Sorry. That doesn't work for me. You've already promised me a check twice, almost a year ago. Let me talk to your supervisor." So I talk to the supervisor who says "no actually you have to talk to customer care." This time I said - "then you stay on the phone with me because of being passed around like a rubber ball." So she calls over to customer service and we have another long conversation where I again have to explain my whole situation because she also insists they gave me a credit and I have to explain I don't want a customer credit. After much discussion she finally tells me she can issue a credit which will take 45 days and then it will take 8 weeks to send me the check. In other words, I have to trust the SAME broken process that got me here to begin with and there is nothing else she can do. So now I'm awaiting another 3.5 months to get a lousy $55 from this company. I must really be a glutton for punishment.

 – About 6 months ago.

I had been with Verizon Wireless for some time. Never had a problem with them until a few months ago. I had gotten behind on a few payments. I had called to make arrangements with them to pay so much...

I had been with Verizon Wireless for some time. Never had a problem with them until a few months ago. I had gotten behind on a few payments. I had called to make arrangements with them to pay so much till bill was paid in full. They had agreed. Then I get a bill saying that they were going to shut off my service. Unless I pay what they wanted. I couldn't pay that at the moment. I told them to go ahead and shut it down. Do what they had to do. But they didn't. They kept calling me about the bill. I told them not to be calling all the time. It's considered harassment. That didn't stop them. I had to send them a letter to stop the phone calls. I called then again about the cell phone and why it wasn't shut off. They said that they were waiting till the end of the billing cycle. If they do that then do not be charging me anymore money cause I won't pay it. They charged me anyways. This is unfair. They should not be able to do that. A lot of businesses are doing that. And it's not right. I'm thinking about sending them a bill. For all the harassment calls. The stress that they have caused. I can't sleep at night cause this is on my mind. I wake up with it on my mind. The constant calling. I will be willing to go in with some of you people if you want to start a class action lawsuit. Just let me know. Someone needs to put a stop to companies doing this. Do you agree?

 – About 6 months ago.

We were with Sprint and service was less than favorable, esp with my husband being a truck driver (but after my experience with T-Mobile and Verizon, they are wonderful). We needed a carrier that...

We were with Sprint and service was less than favorable, esp with my husband being a truck driver (but after my experience with T-Mobile and Verizon, they are wonderful). We needed a carrier that offered good service. First we went to T-Mobile and 5 days into it, he lost all connection in the mid-west. T-Mobile explained that if we return the phones within 14 day, we can get out of the contract. Unfortunately, we wouldn't get our original phones back and we'll lose our numbers. We didn't want that to happen, so we went to Verizon. Asked the salesperson if we would run into any issues if we switched to them (we explained everything to him). He said it shouldn't be a problem... WRONG ANSWER!!! First, he kinda slipped in way after the process began we wouldn't have unlimited data, but that isn't the worst part. Since we were only with T-Mobile for 14 days, we lost the buyout program. Now they are refusing to pay Sprint. We were unaware we would have to stay with them for a certain period of time. Verizon also has the same policy. When I called Verizon customer service, they explained they can only pay off the carrier we switched from. I feel they should pay off Sprint since their salesperson gave us bad advice. They told me to call the store and see what they'll do. I called and first spoke to the salesperson and he sent me to the manager. The manager asked me to explain my side of the story. After explaining everything I had already explained to the salesperson, he stood behind his salesperson saying he didn't do anything wrong. I said he gave us bad advice. The manager justifies it by saying his salesperson wouldn't know T-Mobile's policies and that when I shot back with "that's why he shouldn't have said we shouldn't have any problems. If you're aware a customer has to be with you for a certain period of time for the buyout program to take place, wouldn't the assumption be that other carriers require the same thing? His answer should have been for us to contact T-Mobile to be sure they're going to pay off Sprint." The manager at one point understood what I was saying and claimed he was going to coach the salesperson about it. I said, "if he did nothing wrong, why are you needing to coach him?"

 – About 6 months ago.

I have 2 more months to go. Then I am going to other simple and affordable company. Expensive and complicated pricing strategies were cooked up by crooked Verizon dishonest wireless to rip people off....

I have 2 more months to go. Then I am going to other simple and affordable company. Expensive and complicated pricing strategies were cooked up by crooked Verizon dishonest wireless to rip people off. Got this android phone 2 years ago and had to fight many battles to keep my discount to stay and this phone to be free as promised. Just found out that I lost my corporate discount tonight. It was gone since April according to customer service. Yet I still have not received my 2 bonus gb of data, which was removed without notification. September promised October. October promised November. I called tonight and was promised 2 gb bonus next month. I can't trust Verizon Wireless. Liar.

 – About 6 months ago.

I recently became eligible for an upgrade for my iPhone 6 and went into the Verizon Wireless store in Pacific Beach, CA to swap my old phone out with the new iPhone 7. After contemplating just...

I recently became eligible for an upgrade for my iPhone 6 and went into the Verizon Wireless store in Pacific Beach, CA to swap my old phone out with the new iPhone 7. After contemplating just ordering the new phone online and mailing my old phone back; I figured going into a store, giving my old phone to them to mail in, and having them set up my new phone would be worth the trip. I was VERY WRONG. Let me start by saying that I was not planning on paying the remaining balance on my old phone so that I could keep it and still get my upgrade. As much as having a spare sounded like a good idea, I didn't think I really needed it/ didn't want to spend the $130 to keep something that would basically serve as a paperweight. From what I had read online at verizonwireless.com, there was no charge for the new phone with the exception of the monthly payment plan for the phone. So basically, I walked into the store thinking I wouldn't have to pay a dime, except for maybe a phone case. As soon as I walked in I was greeted with the usual extra helpful Verizon employee who said he could get me this discount, that discount, and have me walking out of there with a phone bill cut in half. I might be blonde, but I'm not a total idiot, so I let him think I believed his magic discount tricks at the register. He pushed me to pay off my balance on my old phone, which I entertained for a bit until he hit me with the big shocker of the day, my new phone would cost me $150 just to walk out of the store with it. This did not mean $150 was deducted from the total cost of the $740 phone, just the cost to UPGRADE! Ummm whatever happened to the "free" upgrade, Verizon? I noted to the salesman that that wasn't obvious online when I was reading up on my upgrade options, but he said, "don't worry we're having a deal and we'll hook you up with a phone case, car charger, screen protector, blah blah blah all for free with the $150 charge." I probably should have run out of the store at that point, but my phone was a POS and I really needed a new one, so I sucked up the idea of having to pay $150, justifying it with the idea of a charger and case at least (better be gold plated but whatever). Alright in all honesty, I even let the guy convince me into buying the iPad for $1 (yeah plus the monthly payment of $20 or whatever it is). In the end my phone bill was about $5 cheaper than my current bill, so thanks, Houdini. I guess. As I was getting ready to hand my credit card over, Houdini states that my total would be $250. What?!?? Houdini failed to mention taxes for the phone and everything combined added to an extra $100! I should have put the shiny new phone and iPad down at that point and slowly walked away, but I didn't want to make a scene and admit defeat. I handed over my credit card and asked if I should leave my old phone with him, ummm no he said they didn't do that and that I needed to mail it back to Verizon myself!! Ugh that was honestly the only reason I came to the store in the first place!!! At least he provided me a mailing label to ship it back. As we were finishing up, I asked if he had put the car charger in the bag, he said "oh sorry you don't get that anymore because of the iPad." At this point I had given up. Give me my damn phone (they didn't even have the color I wanted but gave me whatever they had in the back) and let me go home with my last shred of dignity please. He quickly folded up my receipt (without showing it to me) and shoved it in my shopping bag and let me escape. $250 poorer I headed home, and as soon as I got there, started unpacking my new purchases. I took a look at the receipt and there was no $150 charge, but a couple of charges that added up to over $150 - phone case ($35), ONE screen protector ($50!!), two service fees for the phone and iPad ($20 each), and iPad case ($40). There was no $150 fee for the phone upgrade, the store basically forced me to buy accessories that I never would have bought and straight up lied to me about it!!! I will never go back to a Verizon wireless store again. It was total BS. They took advantage of a loyal customer just trying to utilize the "upgrade" plan they've totally hosed up. Only silver lining in all this is that this review was much easier to write on my iPad than my phone. Thanks, Houdini. Hope this review helps someone avoid the waste of time and money that is going to a Verizon store.